As mentioned in our Terms & Conditions, both businesses and flexworkers must adhere to the usage rules when using Connect. This document outlines all applicable usage rules and is divided in a flexworker section and business section. Please be aware that the rules are subject to change. In case of a change, we’ll provide our users with an update.
Minimum shift duration
As defined in the Dutch NBBU CLA, the minimum shift duration must be three worked hours, excluding breaks.
You can cancel a shift for which you were hired up to 48 hours prior to starting time.
If you want to cancel a shift within these 48 hours, you’re required to contact the business you were going to work for. You can find the contact information in the shift agreement. This late cancellation will be added to your profile as a no-show if you cannot provide a legitimate reason. Keep this in mind when applying for shifts that start within 48 hours.
Note: This also applies to applications for shifts that start within 48 hours, and for which the business hires you last minute.
You can always withdraw your application for a shift you have not yet been hired for.
You’re required to report sick before 09:00 AM in case of sickness. If the shift starts before 09:00 AM, you have to report sick prior to starting time. To report sick, you’re required to go through the following steps:
1. Call the business that hired you for the shift, or send them an email if you cannot reach them. You can find the contact information in the shift agreement.
3. Your employment agency Arsenaal will contact you to confirm you reported sick.
4. As soon as you feel better, inform Arsenaal by sending a message.
If you don’t show up for a shift without a legitimate reason, the no-show is registered. Two no-shows results in being banned from the platform.
You have worked the scheduled shift. What happens next?
1. Confirm your worked hours with a business representative immediately after the end of the shift.
2. Complete the check-out within 24 hours after the end of the shift.
Please do take into account these potential other scenarios and our advice:
• If one of the parties (flexworker or business) fails to confirm the worked hours 24 hours after the end of the shift, the payment will be made based on the hours registered by the other party.
• If none of the parties confirms the worked hours, the payment will be based on the planned hours.
• In case of a disagreement about the amount of worked hours, we advise you to take the following steps:
1. Contact the business and look for a solution. Did you come to an agreement? Great! We’d love to hear about it here.
2. If you fail to come to an agreement, please contact L1NDA.
Breaks and food policy
Every business is free to choose their breaks policy. If a business decides to continue paying you during breaks, these breaks should not be registered. If a business decides not to pay you during breaks, these breaks should be registered.
Every business is free to decide whether to give you free food, to let you pay for food, or to let you bring own food. Think about this before the start of your shift.
You get paid the first Monday after a workweek (Mon-Sun) due to beneficial tax purposes. You get paid for all the agreed hours you have worked during this week. Depending on the bank, you receive your salary on Monday or Tuesday.
Note: If flexworker and business disagree on the hours worked, the payment will take place later that same week.
Being hired outside Connect
Matching flexworkers and businesses is the main goal of L1NDA Connect: We find it great to hear that a flexworker and a business decide to enter into a long(er) term commitment. We won’t stand in your way with any restrictions, but we do ask you both to notify us about this fact. Let us know who hired you. Congrats!